1. Scope and contact
This policy covers Droppy software subscriptions and add-ons. It does not promise refunds of support payments to campaign owners. Send requests to https://droppyto.com/en/contact with the order reference, account email and issue. Do not send complete card details, passwords or wallet keys.
2. Paddle purchases
For an actual Paddle purchase, the seller and its Buyer Terms are identified at checkout and in the order confirmation. Refunds are handled through Paddle and the payment route responsible for the order. You can use Paddle Buyer Support or contact us for product assistance. Nothing here limits mandatory rights or more favourable applicable purchase terms.
3. Consumer withdrawal and statutory refunds
Where statutory consumer withdrawal applies, you may withdraw within 14 days of concluding the contract without giving a reason. Send an unequivocal statement to the seller/contact identified in the order or to us for assistance. For a service contract with Droppy directly, contact Illes Janos at https://droppyto.com/en/contact.
Optional withdrawal statement: “I withdraw from my contract for [service], ordered on [date]. Name: [name]. Address: [address]. Order reference: [reference]. Date: [date].” A signature is needed only for a paper notice.
Following valid withdrawal, payments are returned without undue delay and within the legally required period, normally within 14 days of receiving the notice and through the original payment method. A lawful proportionate service charge can apply only where the required conditions for early performance are met. Logging in does not by itself waive withdrawal. Statutory rights for defects remain unaffected.
4. Cancellation and other requests
Ordinary cancellation prevents future renewal under the applicable order conditions; it is distinct from withdrawal and does not automatically refund an already used period. Refunds outside legal entitlements or applicable seller terms are assessed individually. No additional unconditional money-back guarantee is offered.
For an external support payment, contact the recipient and relevant provider. Blockchain transfers may be irreversible. The subscription refund process does not validate or reverse those payments.